Language Access HEALTH CARE LANGUAGE ACCESS
RESOURCES IN CALIFORNIA

The best way to find information about interpreter services in your area is to ask someone at  your health plan, doctor's office or local hospital.

DEPARTMENT OF MANAGED HEALTH CARE
If you are having problems with your health plan, call (888) HMO-2219, the helpline for the California Department of Managed Health Care and the Office of the Patient Advocate. DMHC and OPA also publish regular information about health care services in California, including an HMO report card and a recent survey of language services provided by health plans.  The website has information in Spanish and Chinese.

HEALTH CONSUMER ALLIANCE (HCA)
If you are not covered by an HMO, call your local Health Consumer Alliance partner. HCA is a group of nonprofit organizations dedicated to expanding access to health care for all Californians.

  • Fresno Health Consumer Center
    Central California Legal Services
    Consumer Line: 800-300-1277
    (Spanish, Mixteco, Hmong, Lao, Cambodian language spoken by staff)
  • Bay Area Community Health Project
    Bay Area Legal Aid
    Consumer Line: 800-551-5554
    (Spanish, Vietnamese, Tagolog, Visayan, Cantonese, Mandarin, Russian spoken by staff)
  • Health Consumer Center of Los Angeles
    Neighborhood Legal Services of Los Angeles County
    Consumer Line: 800-896-3203
    (Spanish, Mandarin, Armenian, Cambodian, French, Arabic, Turkish spoken by staff)
  • San Diego Consumer Center for Health Education and Advocacy
    Legal Aid Society of San Diego
    Consumer Line: 877-734-3258
    (English, Spanish, Vietnamese and Chinese are spoken by staff. The San Diego Language Bank is available for other languages.)
  • San Mateo Health Consumer Center
    Legal Aid Society of San Mateo County
    Consumer Line: 800-381-8898
    (Spanish, French, German, Russian and Swahili are spoken by staff. Language Line is available for other languages including Burmese, Chinese, and Tagalog)
  • Orange County Health Consumer Action Center
    Legal Aid Society of Orange County
    Consumer Line: 800-834-5001
    (Vietnamese, Tagolog, Cantonese, Mandarin, Korean, Khmer spoken by staff)
  • Sacramento Health Rights Hotline
    Serves El Dorado, Placer, Sacramento and Yolo counties
    Consumer Line: 888-354-4474
    (Spanish, Russian, and Vietnamese spoken by staff. Other languages can be served through Languages Line.)
OTHER RESOURCES

The California Pan Ethnic Health Network (CPEHN) is a statewide network of multicultural health organizations working together to eliminate health care disparities in California's communities of color. The mission of CPEHN is to promote changes to health policy decision-making and health care delivery systems. CPEHN monitors, analyzes, and informs health care policies, legislation, and business strategies. Visit www.cpehn.org.

The California Primary Care Association (CPCA) is an association of community clinics and health centers. A list of its member clinics is on the CPCA website. Many of these clinics provide medical services in multiple languages.

The California Healthcare Interpreters Association (CHIA) is a resource for people interested in becoming Health Interpreters. CHIA aims to increase equal access to health care by developing the healthcare interpreter profession. For more information about becoming an interpreter or finding professional interpreters in your area, call the main CHIA office at 916-669-5305. CHIA was formed to establish a standard of practice and code of ethics for the health care interpreter profession, and in 2002 published California Standards for Healthcare Interpreters.

Connect to The California Endowment  to find information about health grant-making as well as research initiatives around language access, cultural competency and other health care access issues. In addition to information about health organizations in the Endowment's grantee network, the Endowment has published a pamphlet about the health care interpreter profession that is available online.

This month The Endowment  released "Unequal Treatment, Unequal Health", a new report produced in collaboration with the Institute of Medicine and Cause Communications. The report examines the impact of health and health care disparities within California, underscoring the importance of health and health care data collection to identify where and to what extent disparities exist, as well as to measure the progress we are making in remedying the problem.

 





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